Jean Santos

Hi. I'm Jean Santos.

Frenchman living in Portugal since March 1995 was born at April 24th of 1989. An early enthusiast for Tech, has finished his first IT course in 2006. He's currently working at Nokia Portugal, S.A. as Configuration Management Engineer.

Lets see Jean's education



Computer Professional Course 4th Level
Computer Programming | 2009 – 2012
Final Grade: 17/20

Escola Secundária Josefa de Óbidos

Computer Professional Course 2nd Level
IT Technician | 2004 – 2006
Final Grade: 4/5

Work Experience

Configuration Management Engineer

Septembet 2014 - Present at Nokia Portugal S.A.

EE - Everything Everywhere (Joint venture between T-Mobile and Orange UK) RAN Integration:
  • Nokia GSM and LTE (Flexi Multiradio) integration.
  • Site documentation.
  • BSC remote configuration.
  • Site checks before and after integration.
  • Follow-up and provide support to Field Engineers activities.
  • Site delivery to GNOC.

Operations Support Systems Engineer

April 2014 - August 2014 at Nokia Portugal S.A.

OSS Customer Support for Vodafone Italy and Wind Italy:
  • Ensure proper ticket handling, follow-up actions and issue, regular update reporting in accordance to the SLA’s agreement.
  • Analyze all customer requirements and prepare effective solutions.
  • Determines need for Nokia Networks Local Team/Technical support escalation.
  • Determines need for NSN Local Team/Technical support escalation.
  • Technologies used: Nokia SMS Center, Nokia MMS Center, Nokia Browsing Gateway and Nokia Profile Server.

Back Office Network Operations Engineer

November 2013 - April 2014 at Nokia Portugal S.A.

Fault Management:
  • Providing Advanced Support and On-Call Support Service to Front-Office team.
  • Remote troubleshooting and coordinating technical field interventions on faults that cannot be fixed remotely and ensuring all the agreed procedures are followed.
  • Preventive and corrective works in order to keep the network running at the highest availability and with the best performance.
  • Development, discussion, validation and implementation of Front-Office team operation procedures.
  • Reporting.
  • Do some tasks such as Software development and maintenance and Shell Scripting by my own initiative to improve the quality and the efficiency of the team work.

Front Office Network Operations Engineer

September 2012 - November 2013 at Nokia Portugal S.A.

Fault Management:
  • Continuous monitoring and ensuring the best functioning of Orange Spain Fixed Access, Core IP and Carrier Ethernet networks.
  • Working in KPI-oriented measures (Detection time, reaction time and other quality goals previously established).
  • Diagnosis and identify the network faults.
  • Escalate complex issues to higher technical levels within NSN Global Networks Operations Center and/or customer structure.

Professional Intership IT Manager

March 2012 - September 2012 at Sales On Move, Lda.
  • Software development: Microsoft, Microsoft, Microsoft WPF, Microsoft Windows Mobile, Java and PHP.
  • Database Management: Microsoft Access, Microsoft SQL and MySQL.
  • Microsoft and Linux Servers/VPS Management: HTTP, FTP, IMAP, POP, SMTP, LDAP, SMB, DHCP, DNS, NFS, Firewall, VPN, NAT, VOIP, SSH and Telnet, and Webmail, Blogging, CRM, Forum and e-Commerce Solutions.
  • Performing Technical Support.
  • Consulting and Project Management.

IT Technician

September 2010 - September 2012 at Anbro
  • Restructuring Local Area Network.
  • Instalation of a complete IP Network surveillance system.
  • Network and System Administration.
  • Technical Support
  • Remote Assistances

Get in touch!